Refund Policy

Last updated: July 20, 2026

At bwaveslamp.store, we want you to be completely satisfied with your purchase. If you are not happy with your order, we're here to help.

1. Returns

We accept returns within 30 days of the delivery date. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

To initiate a return, please contact us at support@bwaveslamp.store with your order number and reason for return. We will provide you with return instructions.

2. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will automatically be applied to your original payment method within 5–10 business days.

Please note that original shipping costs are non-refundable unless the return is due to our error (e.g., wrong or defective item).

3. Exchanges

If you received a defective or damaged item, we will gladly exchange it for the same item. Please contact us at support@bwaveslamp.store within 7 days of receiving your order.

4. Non-Returnable Items

The following items cannot be returned or refunded:

• Items marked as final sale
• Downloadable or digital products
• Items that have been used, damaged, or altered after delivery

5. Late or Missing Refunds

If you haven't received your refund after 10 business days, please first check your bank account, then contact your credit card company. If you still have not received your refund, please contact us at support@bwaveslamp.store.

6. Contact Us

For any questions about our Refund Policy, please reach out to us at support@bwaveslamp.store.